FREQUESTLY ASKED QUESTIONS
Q: WHAT DOES EVERY OTHER WEEK A OR WEEK B MEAN?
A: It is just every other week starting - at a specific predefined week see schedule
This schedule will show you when Week A & B are on the calander and the once a month schedule.
Q: WHAT IF I WILL NOT BE HOME WHEN MY BOX IS DELIVERED?
A: Leave a cooler with ice packs or ice in sealed bags (during hot weather) on your doorstep. Even during colder weather, it is good to have protection for the produce. The cooler should be big enough for our box to fit in. A 19.5 in. x 12 in. x 7.5 in., or a 120quart cooler works great. This will keep your produce fresh and protected.
Q: WHAT IS YOUR DELIVERY AREA?
A: We currently deliver in the Tri-Cities area. If you live outside the Tri-Cities but work in the Tri-Cities we can delivery to your office. We also have two pick up locations: Pasco and Benton City.
Q: IS EVERYTHING CERTIFIED ORGANIC?
A: Most of the produce is certified organic, the non-certified produce has been grown with clean farming practices (no pesticides, soil building farming practices). We focus on local produce, that is vine-ripened, and small family-owned farms.
We do supplement with some Certified Organic regional and US items including citrus in the winter months.
Q: WHEN IS THE STORE OPEN?
A: The store is closed two days before your delivery day until you receive and email on Friday afternoon. The email will show you what is in your box for the next week. Do nothing if you like what is in your box or go in and make changes to your box for the upcoming week and add other items from the store.
On the LocalPumpkin.com website, there is an icon at the top left that says "Weekly Menu" it shows what is in each box in the coming week.
Q: HOW DO I MAKE SURE MY CHANGES TO MY DELIVERY WERE SAVED?
A: After you have made changes to your box, click on “Checkout” from your Cart, it will take you to “Finalize Your Order” screen. This screen displays your entire order including add-ons. If everything looks good, click on “Place Order” and you're done. There is a “back to store” button if you still want to make changes. You will receive an email detailing your order.
Q: HOW IS LOCAL PUMPKIN SERVICE DIFFERENT THAN A CSA?
A: Along with supporting local farms, we delivery right to your door! We offer variety, flexibility and year-round service that most traditional Community Supported Agriculture (CSA) programs can’t provide. Because we source from many different farms and small businesses, we can offer a wider variety of produce and other groceries. Unlike a CSA, we don’t bill you for a season up front, you can even just make one-time orders, and you can skip a delivery or change your delivery frequency as needed. You can also customize each delivery to suit the needs of you and your family.
Q: ARE THERE ANY FEES?
A: There are no fees to sign-up or to cancel. There is a minimum delivery order of $22.00 of produce. Add-ons like meat and eggs, do not count as part of minimum order.
Q: WHAT CAN I DO WITH MY EMPTY BOX?
A: We ask that you leave the previous week’s empty box on your doorstep the following delivery day so we can reuse it.
Q: HOW DO I MAKE CHANGES TO MY WEEKLY PRODUCE BOX?
A: You will receive a weekly email letting you know what is in your next weeks produce box. You can login to your account and it will allow you to make changes to your box content on your own and add items.
Note: Due to the nature of the weather's impact on produce availability, we reserve the right to make changes to what will be in your box. We will always include the same value in your box, but on occasion will need to make a judgment call to make changes. We will do our best to communicate ahead of changes, but sometimes this isn't possible.
Q: IF I MAKE CHANGES TO MY ACCOUNT WHEN WILL THEY BE APPLIED?
A: All order and account changes that are made by 11pm Sunday will be applied to Tuesday's delivery and 11pm on Tuesday for Thursday delivery. This includes new subscriptions, default box changes, store purchases, vacation holds, and cancellations. If you make changes between the cut off and delivery day, the changes will not be applied until the following week.
Q: HOW DO I ORDER FROM THE STORE?
A: During store hours (Friday 5pm to Sunday 11pm for Tuesday deliveries and until Wednesday night 11pm), log into your account and click on the STORE button on the top right corner of the page. There you can add items to your delivery.
Q: WHAT IF I HAVE FOOD ALLERGIES OR RESTRICTIONS?
A: You can make changes to the weekly box content to accommodate your family's food likes and dislikes into account as well as any food restrictions - see how to make changes to my weekly produce box above.
Q: WHAT IF I WILL BE OUT OF TOWN OR I WANT TO SKIP A WEEK?
A: You can put your box on hold by logging into your account, click on the Delivery hold tab and enter the days you do not want to receive a box. Please remember to do this before 9 pm on Sunday for the coming week.
Q: HOW DO I PAY?
A: We accept Visa, MasterCard, electronic checks. Payment is processed automatically the evening after your delivery. You can get in touch with us if you’d like to choose to make prepayments by check. If you are dissatisfied with your produce, we have 100% guarantee. We will credit your account for whatever produce item was not to your satisfaction.
Q: WHAT IS YOUR REFUND POLICY?
A: We have 100% guarantee! We will credit your account for any unsatisfactory produce the following delivery. If this is not acceptable, we will refund your purchase on request.
Q: IS MY INFORMATION SECURE?
A: Definitely. All payment related information is done via HTTPS and we are in full compliance with all PCI standards.
Q: WILL YOU KEEP OUR INFORMATION PRIVATE?
A: We never sell or share your personal information with other parties.
Q: WHAT IS MY DELIVERY DAY AND TIME?
A: In general, we deliver Tuesday in Pasco and Kennewick and Thursday in Richland, West Richland and parts of West Kennewick. Delivery time varies a bit week by week and is determined by where your home or delivery location falls on our route. We start deliveries about 2:30pm and finish at about 5pm. If you have further questions call us at 509-416-0985, or email at Support@LocalPumpkin.com we will let you know when we deliver in your area.
Q: WHAT IF I HAVE AN ISSUE WITH MY DELIVERY?
A: Call us at 509-416-0985 or email us at firstname.lastname@example.org, We guarantee the accuracy and quality of our products and service 100%.
Q: HOW DO I CANCEL AN ORDER THAT IS ALREADY SCHEDULED FOR THE WEEK?
A: If you haven’t passed the cut-off time for order changes, log into your account and go to Vacation Hold under My Account. The vacation dates you select must include the day of the delivery you wish to cancel. Make sure to press the Save Away/Vacation Dates button. If you get back early, you can always click the I’m
Any request to cancel an order needs to be completed before the web store cut-off deadline. It is our customer’s responsibility to cancel their account when they wish to stop receiving deliveries. Any orders delivered without notice of cancellation will be paid for by the customer.
To cancel your account, please call us at 509-416-0985 or e-mail support@LocalPumpkin.com and we’ll be happy to assist you!
Q: HOW DO I CANCEL MY SUBSCRIPTION?
A: If for some reason you need to cancel your recurring deliveries please email support and we will cancel your subscription. .
CONTACT US AT ANYTIME WITH QUESTIONS OR COMMENTS AT SUPPORT@LOCALPUMPKIN.COM OR (509) 416 – 0985.